Postage & Packing

We aim to post all orders within 48 hours. (2 working days) Orders are sent via Royal Mail 2nd class signed for.

Our postage is £4.50 per basket.
If your basket totals more than £50, postage is FREE.

Large items such as floor lamps are generally collection from store only. However, you are welcome to contact us if you would like us to get a quote for courier delivery.

Online Sales Returns Policy

You can return any Wildwood purchase to us within 14 days for an exchange or a full refund. Goods must be unused, in perfect condition and in their original packaging.

Upon receipt and examination of the goods we will issue a full refund. The cost of return postage is the customer’s responsibility and we recommend using an insured delivery service such as Royal Mail 1st Class Signed For. Delivery charges are non-refundable unless the item is faulty.

To save on postage costs, any Wildwood purchase may to be returned to our shop for an exchange. Please bring the receipt/proof of purchase. If a refund is required, we will aim to refund you within 2 working days. Please allow up to 10 working days for the payment to show on your account.

Please note that for hygiene reasons, the return of earrings cannot be accepted.

Faulty Returns

If the product you receive is faulty, please contact us immediately explaining the reason for the return and whether a refund or exchange is required.

Refunds will be processed on receipt and examination of goods.

Please send returns to: Wildwood Artisan Gifts, 10-12 Fitzwilliam Gate, Sheffield, S1 4JH.

This does not affect your statutory rights.

In-store Sales Returns Policy

Goods returned with proof of purchase may be exchanged, or vouchers issued to the value of the purchase, if returned within 28 days.

This EXCLUDES sale & food items and all special orders.

Additional Terms & Conditions

After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched (the Dispatch Confirmation). The contract between us (Contract) will only be formed when we send you the Dispatch Confirmation.

Wildwood Artisan Gifts Company Information

www.wildwood-sheffield.co.uk is a site operated by Wildwood Artisan Gifts & Coffee Shop Ltd (we). We are registered in England and Wales under company number 11481112 and our registered office is: Murray Harcourt, Park Place, Leeds, LS1 2RU.

Our VAT number is: UK 322467416